This Privacy Policy explains how CoinCasino may collect, use, store, and protect personal information when users create an account, access platform services, make transactions, communicate with support, or complete verification procedures.
Personal data is processed only where it is needed to operate accounts, provide services, maintain security, meet compliance obligations, or handle legitimate operational requirements.
Information You Give Us
CoinCasino may collect information that users provide directly when registering or interacting with the platform.
This can include:
- name and contact details;
- date of birth and age information;
- account credentials and profile information;
- identity and address verification documents;
- payment or wallet-related information;
- correspondence with customer support.
Users are responsible for ensuring that information submitted through their accounts is accurate and current.
Data Created Through Platform Activity
Some information is generated automatically when services are used.
This may include IP address, device type, browser information, operating system, login history, session information, timestamps, language settings, and technical data connected with platform activity.
CoinCasino may use this information to maintain account security, identify technical problems, prevent misuse, and understand how services are being accessed.
Account activity may also create records relating to casino play, sportsbook activity, bonuses, deposits, withdrawals, and other transactions.
Why Personal Information Is Used
CoinCasino may process personal information for purposes including:
- creating and administering user accounts;
- providing casino and sportsbook services;
- processing deposits and withdrawals;
- carrying out identity and age verification;
- preventing fraud and unauthorised access;
- complying with KYC and AML procedures;
- resolving complaints and support requests;
- maintaining platform security and stability;
- meeting legal or regulatory obligations.
Information should not be used for purposes that are incompatible with the reason for which it was originally collected unless another lawful basis applies.
Identity and Verification Records
Verification may require users to provide documents or information confirming identity, age, address, payment ownership, or source of funds.
CoinCasino may review and retain these records where necessary for security, fraud prevention, KYC, AML, or compliance purposes.
Documents must be genuine and belong to the account holder. Additional information may be requested where submitted data is incomplete, inconsistent, or requires further review.
Certain account functions may remain restricted until required verification has been completed.
Payment and Cryptocurrency Information
Transaction records can include the amount, asset, wallet information, transaction identifier, date, status, and other details associated with deposits or withdrawals.
CoinCasino may retain this information to process transactions, investigate payment problems, identify suspicious activity, or maintain financial records.
Where an external payment or crypto service provider is involved, that provider may process some information independently under its own privacy practices.
Users should never provide private wallet keys or seed phrases as part of an ordinary payment or verification request.
Cookies and Similar Technologies
CoinCasino website may use cookies and similar technologies to support login sessions, remember settings, maintain security, analyse technical performance, and improve how the platform operates.
Some cookies may be necessary for essential functions, while others may support analytics or preferences.
Users can manage certain cookie settings through their browser or available privacy controls, although disabling essential technologies may affect platform functionality.
When Information May Be Shared
Personal information may be shared with selected service providers where access is necessary to perform a specific function.
These may include payment processors, identity-verification providers, hosting companies, technical suppliers, security services, professional advisers, or other operational partners.
CoinCasino should limit the information shared to what is reasonably necessary for the relevant service.
Information may also be disclosed where required by law, a valid regulatory request, court order, or another legally binding obligation.
Protecting Account Information
CoinCasino uses technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure of personal information.
Security also depends on user behaviour.
Account holders should use strong passwords, protect authentication credentials, avoid sharing accounts, and report suspicious activity as soon as it is discovered.
No online system can guarantee absolute security, so users should also take reasonable precautions when accessing their accounts from personal or shared devices.
How Long Information Is Kept
Personal information is not necessarily retained for the same period in every case.
CoinCasino may keep account, transaction, verification, security, and correspondence records for as long as they remain necessary for operational, contractual, legal, fraud-prevention, or compliance purposes.
Closing an account does not automatically require immediate deletion of every record. Certain information may need to remain stored after closure where retention is required to resolve disputes, maintain transaction histories, or comply with applicable obligations.
User Requests Concerning Personal Data
Depending on the rights available under applicable data-protection rules, users may be able to request access to certain information held about them, correction of inaccurate data, or other actions concerning its processing.
CoinCasino may require identity verification before responding to a privacy request to prevent information from being disclosed to an unauthorised person.
A request may also be limited where information must continue to be retained because of legal, security, fraud-prevention, or compliance requirements.
Marketing Choices
Where promotional communications are offered, users may be given choices concerning whether they wish to receive them.
Marketing preferences do not necessarily affect essential account messages, security notifications, transaction information, or other communications required to operate the service.
CoinCasino may maintain limited records of communication preferences to ensure that selected choices are respected.
Adults Only
CoinCasino services are intended for adults who meet the applicable minimum age requirements.
A person who is not legally old enough to use gambling services should not create an account or submit personal information for that purpose.
Where there is reason to doubt a user’s age, additional verification may be required and account access may be restricted while the matter is reviewed.
Changes to This Policy
This Privacy Policy may be updated when CoinCasino changes its services, security procedures, data-processing practices, technology, or compliance requirements.
Users should review the current version periodically to understand how their information is being handled.
Continued use of the platform after an updated policy takes effect means that the current version applies to subsequent use of the services.